coderflexx / laravel-ticket
A full-featured support ticket system for Laravel with Eloquent models and a clean API
coderflexx/laravel-ticket holds a health index of 69 out of 100, placing it in the Good band. It scores highest on Sustainability & Governance (69/100) and lowest on AI Readiness (26/100). It was last updated 30 days ago. A single contributor accounts for most of its recent work.
Software health index
Metrics are grouped into weighted categories on one standardized 1–100 scale. Overall starts as their weighted mean, calibrated against the distribution of the public record so bands carry percentile meaning; when public evidence triggers the High-Risk Jurisdiction Policy, the rating is adjusted and receives an At Risk ceiling of 34.
Score profile
Each axis is a category. The shape matters more than the average — a healthy subject fills the whole shape, while a spike-and-crater profile means strength in one dimension is masking risk in another.
The weighted overall 62 is calibrated to 69 on the published index scale (record calibration 2026-08-02).
Ownership
This repository is backed by an organization — shared, accountable stewardship that can outlive any single maintainer.
Package ecosystems
| Registry | Package | Version | Downloads / mo | Versions | Last publish | Tags |
|---|---|---|---|---|---|---|
| Packagist | coderflex/laravel-ticket | v2.3.0 | 5,172 | 18 | 30 days ago | laravelcoderflexlaravel-ticket |
Metrics by category
Vitality
Is the project alive — is code being written and are releases shipping?
Development activity
How it's scored
| 28.8/36 | Push recency — last push 30 days ago |
| 4.8/36 | Commit cadence — 7/52 weeks with commits |
| 10.6/18 | Commit volume — 14 commits in the last year |
| 4/10 | OpenSSF Scorecard: Maintained — 5 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 4 |
Inputs used
| commits_last_year | 14 |
| human_commit_share | — |
| days_since_last_push | 30 |
| active_weeks_last_year | 7 |
Release discipline
How it's scored
| 27/27 | Ships releases — 18 releases published |
| 36/36 | Release recency — latest release 30 days ago |
| 12.6/27 | Release cadence — a release every ~134.6 days |
| 0/10 | OpenSSF Scorecard: Signed-Releases — no data |
Inputs used
| releases_count | 18 |
| latest_release_tag | v2.3.0 |
| releases_from_tags | no |
| days_since_latest_release | 30 |
| mean_days_between_releases | 134.6 |
Community & Adoption
Does the project have users, downloads, attention, and a welcoming setup for contributors?
Popularity & adoption
How it's scored
| 42.8/60 | Stars — 439 stars |
| 16/25 | Forks — 83 forks |
| 3.9/15 | Watchers — 6 watchers |
Inputs used
| forks | 83 |
| stars | 439 |
| watchers | 6 |
| growth_state | unverified |
| growth_factor_pct | 100 |
| growth_unverified_reason | no_history |
Community health
How it's scored
| 22.5/22.5 | README |
| 22.5/22.5 | License — recognized license (MIT) |
| 0/18 | CONTRIBUTING guide |
| 0/13.5 | Code of conduct |
| 0/7.2 | Issue template |
| 0/6.3 | PR template |
Inputs used
| has_readme | yes |
| has_license | yes |
| readme_badges | — |
| has_contributing | no |
| has_issue_template | no |
| has_code_of_conduct | no |
| readme_badge_services | — |
| has_pull_request_template | no |
Ecosystem adoption (downloads)
How it's scored
| 49.5/80 | Monthly downloads — 5,172 downloads/month across packagist |
| 2/20 | Registry dependents — 1 packages depend on it |
Inputs used
| packages | coderflex/laravel-ticket |
| dependents | 1 |
| ecosystems | packagist |
| total_downloads | 96,158 |
| monthly_downloads | 5,172 |
| unverified_packages_excluded | — |
Sustainability & Governance
Will the project survive its people — bus factor, responsiveness, who backs it, and package upkeep?
How it's scored
| 9/54 | Bus factor — 1 contributor(s) cover half of all commits |
| 8.1/22.5 | Commit distribution — top contributor authored 64% of commits |
| 13.5/13.5 | Contributor breadth — 12 contributors |
| 6/10 | OpenSSF Scorecard: Contributors — project has 2 contributing companies or organizations -- score normalized to 6 |
Inputs used
| bus_factor | 1 |
| contributors_sampled | 12 |
| top_contributor_share | 0.641 |
How it's scored
| 31.5/42 | Issue resolution — 75% of issues closed |
| 22.9/30 | PR acceptance — 45/59 decided PRs merged |
| 0/13 | Newcomer PR acceptance — no first-time contributor's PR decided in 30d |
| 12/15 | OpenSSF Scorecard: Code-Review — Found 4/5 approved changesets -- score normalized to 8 |
Inputs used
| merged_prs | 45 |
| open_issues | 1 |
| closed_issues | 3 |
| prs_merged_7d | — |
| prs_decided_7d | — |
| prs_merged_30d | — |
| prs_decided_30d | — |
| issue_closed_ratio | 0.75 |
| closed_unmerged_prs | 14 |
| first_time_authors_30d | — |
| first_time_prs_merged_30d | — |
| first_time_prs_decided_30d | — |
Ownership & stewardship
How it's scored
| 30/30 | Ownership backing — organization-owned |
| 0/20 | Verified domain — verified-domain status not read for this organization |
| 11.4/25 | Owner reach — 37 followers of coderflexx |
| 19.2/25 | Track record — 11 public repos, account ~5 yr old |
Inputs used
| followers | 37 |
| owner_type | Organization |
| is_verified | — |
| owner_login | coderflexx |
| public_repos | 11 |
| account_age_days | 2,070 |
Package maintenance
How it's scored
| 25/25 | Published & resolvable — 1 package(s) on packagist |
| 35/35 | Publish recency — latest publish 30 days ago |
| 20/20 | Version history — 18 published versions |
| 20/20 | Not deprecated — active, not deprecated or yanked |
Inputs used
| packages | coderflex/laravel-ticket |
| ecosystems | packagist |
| any_deprecated | no |
| min_days_since_publish | 30 |
Engineering Quality
Are baseline engineering and documentation practices in place?
Engineering practices
How it's scored
| 24/24 | CI workflows — 5 workflow(s) |
| 24/24 | Tests present |
| 0/16 | Linter config |
| 0/9.6 | Pre-commit hooks |
| 6.4/6.4 | .editorconfig |
| 8/20 | OpenSSF Scorecard: CI-Tests — 6 out of 14 merged PRs checked by a CI test -- score normalized to 4 |
Inputs used
| has_ci | yes |
| has_tests | yes |
| has_editorconfig | yes |
| has_linter_config | no |
| has_precommit_config | no |
Documentation
How it's scored
| 30/30 | README |
| 0/25 | Documentation directory |
| 15/15 | Documentation / homepage site — https://coderflex.com/open-source/docs/laravel-ticket/introduction |
| 10/10 | Repository description |
| 10/10 | Topics — 9 topics |
| 0/10 | Wiki |
Inputs used
| topics | eloquent, laravel, ticketing-system, customer-support, helpdesk, laravel-package, php, support-ticket, tickets |
| has_wiki | no |
| homepage | https://coderflex.com/open-source/docs/laravel-ticket/introduction |
| docs_site | https://coderflex.com/open-source/docs/laravel-ticket/introduction |
| has_readme | yes |
| has_docs_dir | no |
| has_description | yes |
Security
Are visible security and supply-chain practices strong, without unresolved high-risk jurisdiction exposure?
Security posture
How it's scored
| 7.5/7.5 | Binary-Artifacts — no binaries found in the repo |
| 0/7.5 | Branch-Protection — no data |
| 1/2.5 | CI-Tests — 6 out of 14 merged PRs checked by a CI test -- score normalized to 4 |
| 0/2.5 | CII-Best-Practices — no effort to earn an OpenSSF best practices badge detected |
| 6/7.5 | Code-Review — Found 4/5 approved changesets -- score normalized to 8 |
| 1.5/2.5 | Contributors — project has 2 contributing companies or organizations -- score normalized to 6 |
| 0/10 | Dangerous-Workflow — no data |
| 7.5/7.5 | Dependency-Update-Tool — update tool detected |
| 0/5 | Fuzzing — project is not fuzzed |
| 2.5/2.5 | License — license file detected |
| 3/7.5 | Maintained — 5 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 4 |
| 0/5 | Packaging — no data |
| 0/5 | Pinned-Dependencies — no data |
| 0/5 | SAST — SAST tool is not run on all commits -- score normalized to 0 |
| 5/5 | Security-Policy — security policy file detected |
| 0/7.5 | Signed-Releases — no data |
| 0/7.5 | Token-Permissions — no data |
| 7.5/7.5 | Vulnerabilities — 0 existing vulnerabilities detected |
Inputs used
| source | openssf_scorecard |
| checks_evaluated | 12 |
| scorecard_version | v5.5.0 |
| checks_inconclusive | 6 |
| scorecard_aggregate | 6.6 |
AI Readiness
How well is the repo equipped to be developed and maintained with AI coding agents? Carries a deliberately small weight (4%): agent tooling is a real maintenance signal, but a repository with none can still reach 100/100.
Agent context & guidance
How it's scored
| 0/45 | Agent instructions — no CLAUDE.md / AGENTS.md / editor rules |
| 0/15 | Machine-readable docs (llms.txt) |
| 0/40 | Legible commit history — no data |
Inputs used
| has_llms_txt | no |
| llms_txt_url | — |
| legible_history_share | — |
| agent_instruction_files | — |
| agent_instruction_max_bytes | — |
How it's scored
| 0/18 | One-command bootstrap |
| 22/22 | Automated tests |
| 0/11 | Lint / format config |
| 0/11 | Static type checking |
| 0/10 | Reproducible environment |
| 0/10 | Demonstrated agent practice — no data |
| 5/8 | Automated maintenance — dependency automation configured, none observed in the sampled commits |
| 0/10 | OpenSSF Scorecard: Pinned-Dependencies — no data |
Inputs used
| has_nix | no |
| has_tests | yes |
| lockfiles | — |
| has_dockerfile | no |
| typed_language | no |
| bootstrap_files | — |
| has_devcontainer | no |
| has_linter_config | no |
| typecheck_configs | — |
| agent_commit_share | — |
| toolchain_manifests | — |
| dependency_bot_commit_share | 0 |
Code legibility for models
How it's scored
| 0/45 | Type-checkable code — PHP without a type-check config |
| 55/55 | Manageable file sizes — 0/33 source files over 60KB |
Inputs used
| primary_language | PHP |
| largest_source_bytes | 7,452 |
| source_files_sampled | 33 |
| oversized_source_files | 0 |
Key facts
More detail
OpenSSF Scorecard 6.6 / 10
Independent, tool-agnostic security assessment from the open-source OpenSSF Scorecard. Each check rewards a security practice, not a specific vendor's tool. Checks Scorecard could not determine are marked n/a and excluded from the security score (never counted as zero).
| 10 | Binary-Artifacts | no binaries found in the repo |
| n/a | Branch-Protection | internal error: error during branchesHandler.setup: internal error: some github tokens can't read classic branch protection rules: https://github.com/ossf/scorecard-action/blob/main/docs/authentication/fine-grained-auth-token.md |
| 4 | CI-Tests | 6 out of 14 merged PRs checked by a CI test -- score normalized to 4 |
| 0 | CII-Best-Practices | no effort to earn an OpenSSF best practices badge detected |
| 8 | Code-Review | Found 4/5 approved changesets -- score normalized to 8 |
| 6 | Contributors | project has 2 contributing companies or organizations -- score normalized to 6 |
| n/a | Dangerous-Workflow | no workflows found |
| 10 | Dependency-Update-Tool | update tool detected |
| 0 | Fuzzing | project is not fuzzed |
| 10 | License | license file detected |
| 4 | Maintained | 5 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 4 |
| n/a | Packaging | packaging workflow not detected |
| n/a | Pinned-Dependencies | no dependencies found |
| 0 | SAST | SAST tool is not run on all commits -- score normalized to 0 |
| 10 | Security-Policy | security policy file detected |
| n/a | Signed-Releases | no releases found |
| n/a | Token-Permissions | No tokens found |
| 10 | Vulnerabilities | 0 existing vulnerabilities detected |
Direct dependencies 2
| Registry | Package | Version constraint | Manifest |
|---|---|---|---|
| Packagist | spatie/laravel-package-tools | ^1.13.0 | composer.json |
| Packagist | illuminate/contracts | ^9.0|^10.0|^11.0|^12.0|^13.0 | composer.json |
All dependencies 12
Full resolved dependency set from the GitHub dependency graph: 2 direct and 10 indirect (transitive) packages. The transitive closure is complete when the repository commits a lockfile.
| Registry | Package | Version | Relation |
|---|---|---|---|
| Packagist | illuminate/contracts | — | direct |
| Packagist | spatie/laravel-package-tools | — | direct |
| Packagist | laravel/pint | — | indirect |
| Packagist | nunomaduro/collision | — | indirect |
| Packagist | nunomaduro/larastan | — | indirect |
| Packagist | orchestra/testbench | — | indirect |
| Packagist | pestphp/pest | — | indirect |
| Packagist | php | — | indirect |
| Packagist | phpstan/extension-installer | — | indirect |
| Packagist | phpstan/phpstan-deprecation-rules | — | indirect |
| Packagist | phpstan/phpstan-phpunit | — | indirect |
| Packagist | phpunit/phpunit | — | indirect |
Raw JSON report machine-readable
Feedback
Spotted something off in this report, or have thoughts to share? Wrong measurements, missed tooling, ideas, questions — anything is welcome. Every message is read and gets a response.
Scores are signals, not warranties. They reflect publicly visible practices on GitHub — not a code audit, and not a security guarantee.
Missing data is excluded and weights renormalized, never scored as zero. Methodology is versioned and open: metrics v2.10.0, schema v0.15.0 — full methodology · metrics wiki.
How one result sits in the wider record: aggregate statistics — Packagist.