Public recordModerate
Software health reportschema 0.27.0 · metrics 1.13.0 · 2026-07-24 13:50 UTC
helpscout / helpscout-api-php-laravel
Service Provider and Facade for using the Help Scout API with Laravel and Lumen applications.
helpscout/helpscout-api-php-laravel holds a health index of 51 out of 100, placing it in the Moderate band. It scores highest on Sustainability & Governance (68/100) and lowest on AI Readiness (31/100). It was last updated today. A single contributor accounts for most of its recent work.
51
overall / 100Software health index
Metrics are grouped into weighted categories on one standardized 1–100 scale. Overall starts as their weighted mean; when public evidence triggers the High-Risk Jurisdiction Policy, the rating is adjusted and receives an At risk ceiling of 49. AI Readiness sits outside the overall score.
51
Excellent85-100Exemplary; meets essentially all checked criteria
Good70-84Healthy; minor gaps
Moderate50-69Acceptable with notable gaps; review recommended
At risk30-49Significant weaknesses; adoption warrants caution
Critical1-29Severe problems (abandoned, single-maintainer, no hygiene)
Score profile
Each axis is a category. The shape matters more than the average — a healthy subject fills the whole shape, while a spike-and-crater profile means strength in one dimension is masking risk in another.
Ownership
Help ScoutOrganization
44 followers175 public repossince Jul 2012
This repository is backed by an organization — shared, accountable stewardship that can outlive any single maintainer.
Package ecosystems
| Registry | Package | Version | Downloads / mo | Versions | Last publish | Tags |
|---|---|---|---|---|---|---|
| Packagist | helpscout/api-laravel | 2.1.4 | 12,523 | 11 | 143 days ago | apisupporthelp-desklaravelhelpscoutlumen |
Metrics by category
Vitality
Is the project alive — is code being written and are releases shipping?
58
Development activity
41At risk
How it's scored
| 36/36 | Push recency — last push 0 days ago |
| 0.7/36 | Commit cadence — 1/52 weeks with commits |
| 4.3/18 | Commit volume — 2 commits in the last year |
| 0/10 | OpenSSF Scorecard: Maintained — 0 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 0 |
Inputs used
| commits_last_year | 2 |
| human_commit_share | 1 |
| days_since_last_push | 0 |
| active_weeks_last_year | 1 |
Release discipline
84Good
How it's scored
| 27/27 | Ships releases — 11 releases published |
| 36/36 | Release recency — latest release 0 days ago |
| 12.6/27 | Release cadence — a release every ~308.2 days |
| 0/10 | OpenSSF Scorecard: Signed-Releases — no data |
Inputs used
| releases_count | 11 |
| latest_release_tag | 2.1.4 |
| releases_from_tags | no |
| days_since_latest_release | 0 |
| mean_days_between_releases | 308.2 |
Excluded from scoring (no data or not applicable): OpenSSF Scorecard: Signed-Releases. Remaining weights renormalized.
Community & Adoption
Does the project have users, downloads, attention, and a welcoming setup for contributors?
43
Popularity & adoption
28Critical
How it's scored
| 14.6/60 | Stars — 9 stars |
| 5/25 | Forks — 5 forks |
| 7.9/15 | Watchers — 27 watchers |
Inputs used
| forks | 5 |
| stars | 9 |
| watchers | 27 |
| growth_state | unverified |
| growth_factor_pct | 100 |
| growth_unverified_reason | no_history |
Community health
50Moderate
How it's scored
| 22.5/22.5 | README |
| 22.5/22.5 | License — recognized license (MIT) |
| 0/18 | CONTRIBUTING guide |
| 0/13.5 | Code of conduct |
| 0/7.2 | Issue template |
| 0/6.3 | PR template |
Inputs used
| has_readme | yes |
| has_license | yes |
| has_contributing | no |
| has_issue_template | no |
| has_code_of_conduct | no |
| has_pull_request_template | no |
Ecosystem adoption (downloads)
58Moderate
How it's scored
| 54.6/80 | Monthly downloads — 12,523 downloads/month across packagist |
| 3.2/20 | Registry dependents — 2 packages depend on it |
Inputs used
| packages | helpscout/api-laravel |
| dependents | 2 |
| ecosystems | packagist |
| total_downloads | 540,530 |
| monthly_downloads | 12,523 |
Sustainability & Governance
Will the project survive its people — bus factor, responsiveness, who backs it, and package upkeep?
68
Maintainer resilience (bus factor)
30At risk
How it's scored
| 9/54 | Bus factor — 1 contributor(s) cover half of all commits |
| 7.3/22.5 | Commit distribution — top contributor authored 67% of commits |
| 8.1/13.5 | Contributor breadth — 6 contributors |
| 6/10 | OpenSSF Scorecard: Contributors — project has 2 contributing companies or organizations -- score normalized to 6 |
Inputs used
| bus_factor | 1 |
| contributors_sampled | 6 |
| top_contributor_share | 0.674 |
Issue & PR responsiveness
88Excellent
How it's scored
| 46.8/46.8 | Issue resolution — 100% of issues closed |
| 31.9/38.3 | PR acceptance — 10/12 decided PRs merged |
| 9/15 | OpenSSF Scorecard: Code-Review — Found 7/11 approved changesets -- score normalized to 6 |
Inputs used
| merged_prs | 10 |
| open_issues | 0 |
| closed_issues | 7 |
| issue_closed_ratio | 1 |
| closed_unmerged_prs | 2 |
Ownership & stewardship
67Moderate
How it's scored
| 30/30 | Ownership backing — organization-owned |
| 0/20 | Verified domain |
| 11.9/25 | Owner reach — 44 followers of helpscout |
| 25/25 | Track record — 175 public repos, account ~13 yr old |
Inputs used
| followers | 44 |
| owner_type | Organization |
| is_verified | — |
| owner_login | helpscout |
| public_repos | 175 |
| account_age_days | 5,105 |
Package maintenance
100Excellent
How it's scored
| 25/25 | Published & resolvable — 1 package(s) on packagist |
| 35/35 | Publish recency — latest publish 143 days ago |
| 20/20 | Version history — 11 published versions |
| 20/20 | Not deprecated — active, not deprecated or yanked |
Inputs used
| packages | helpscout/api-laravel |
| ecosystems | packagist |
| any_deprecated | no |
| min_days_since_publish | 143 |
Engineering Quality
Are baseline engineering and documentation practices in place?
44
Engineering practices
40At risk
How it's scored
| 0/24 | CI workflows |
| 24/24 | Tests present |
| 16/16 | Linter config — phpstan.neon |
| 0/9.6 | Pre-commit hooks |
| 0/6.4 | .editorconfig |
| 0/20 | OpenSSF Scorecard: CI-Tests — 0 out of 8 merged PRs checked by a CI test -- score normalized to 0 |
Inputs used
| has_ci | no |
| has_tests | yes |
| has_editorconfig | no |
| has_linter_config | yes |
| has_precommit_config | no |
Documentation
50Moderate
How it's scored
| 30/30 | README |
| 0/25 | Documentation directory |
| 0/15 | Documentation / homepage site |
| 10/10 | Repository description |
| 0/10 | Topics |
| 10/10 | Wiki |
Inputs used
| topics | — |
| has_wiki | yes |
| homepage | — |
| has_readme | yes |
| has_docs_dir | no |
| has_description | yes |
Security
Are visible security and supply-chain practices strong, without unresolved high-risk jurisdiction exposure?
34
Security posture
34At risk
How it's scored
| 7.5/7.5 | Binary-Artifacts — no binaries found in the repo |
| 0/7.5 | Branch-Protection — branch protection not enabled on development/release branches |
| 0/2.5 | CI-Tests — 0 out of 8 merged PRs checked by a CI test -- score normalized to 0 |
| 0/2.5 | CII-Best-Practices — no effort to earn an OpenSSF best practices badge detected |
| 4.5/7.5 | Code-Review — Found 7/11 approved changesets -- score normalized to 6 |
| 1.5/2.5 | Contributors — project has 2 contributing companies or organizations -- score normalized to 6 |
| 0/10 | Dangerous-Workflow — no data |
| 0/7.5 | Dependency-Update-Tool — no update tool detected |
| 0/5 | Fuzzing — project is not fuzzed |
| 2.5/2.5 | License — license file detected |
| 0/7.5 | Maintained — 0 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 0 |
| 0/5 | Packaging — no data |
| 0/5 | Pinned-Dependencies — no data |
| 0/5 | SAST — SAST tool is not run on all commits -- score normalized to 0 |
| 0/5 | Security-Policy — security policy file not detected |
| 0/7.5 | Signed-Releases — no data |
| 0/7.5 | Token-Permissions — no data |
| 7.5/7.5 | Vulnerabilities — 0 existing vulnerabilities detected |
Inputs used
| source | openssf_scorecard |
| checks_evaluated | 13 |
| scorecard_version | v5.5.0 |
| checks_inconclusive | 5 |
| scorecard_aggregate | 3.4 |
Excluded from scoring (no data or not applicable): dangerous_workflow, packaging, pinned_dependencies, signed_releases, token_permissions. Remaining weights renormalized.
AI Readiness
How well is the repo equipped to be developed and maintained with AI coding agents? An independent, experimental badge — weight 0.0, so it is surfaced on its own and does not affect the overall health score.
31
Agent context & guidance
11Critical
How it's scored
| 0/45 | Agent instructions — no CLAUDE.md / AGENTS.md / editor rules |
| 0/15 | Machine-readable docs (llms.txt) |
| 10.9/40 | Legible commit history — 10 of 49 human commits state their intent (structured subject or explanatory body) |
Inputs used
| has_llms_txt | no |
| legible_history_share | 0.204 |
| agent_instruction_files | — |
| agent_instruction_max_bytes | — |
How it's scored
| 0/18 | One-command bootstrap |
| 22/22 | Automated tests |
| 11/11 | Lint / format config — phpstan.neon |
| 0/11 | Static type checking |
| 0/10 | Reproducible environment |
| 0/10 | Demonstrated agent practice — no agent-authored commits among the last 49 |
| 0/8 | Automated maintenance — no automated dependency updates observed |
| 0/10 | OpenSSF Scorecard: Pinned-Dependencies — no data |
Inputs used
| has_nix | no |
| has_tests | yes |
| lockfiles | — |
| has_dockerfile | no |
| typed_language | no |
| bootstrap_files | — |
| has_devcontainer | no |
| has_linter_config | yes |
| typecheck_configs | — |
| agent_commit_share | 0 |
| toolchain_manifests | — |
| dependency_bot_commit_share | 0 |
Excluded from scoring (no data or not applicable): OpenSSF Scorecard: Pinned-Dependencies. Remaining weights renormalized.
Code legibility for models
55Moderate
How it's scored
| 0/45 | Type-checkable code — PHP without a type-check config |
| 55/55 | Manageable file sizes — 0/6 source files over 60KB |
Inputs used
| primary_language | PHP |
| largest_source_bytes | 2,526 |
| source_files_sampled | 6 |
| oversized_source_files | 0 |
Key facts
9GitHub stars
6contributors
2commits, last 12 months
0days since last push
11releases
1bus factor
0open issues
Packagistpackage ecosystems
Data collection warnings
- Star history unavailable: GitHub GraphQL error: Resource not accessible by personal access token
- No resolved dependencies carried a version and a supported ecosystem
More detail
Star and fork history 0 ★ / 5 ⇿
0Stars
5Forks
6Releases
When each star and fork was added, collected from GitHub and bucketed by day. Cumulative growth sits directly above the daily additions it is made of, so the two read against each other: steady organic accretion looks nothing like an abrupt, short-lived burst. Where that difference is measurable, it is reported as growth authenticity.
Major 1Minor 1Patch 4
Each point covers 5 days.
OpenSSF Scorecard 3.4 / 10
3.4aggregate
Independent, tool-agnostic security assessment from the open-source OpenSSF Scorecard. Each check rewards a security practice, not a specific vendor's tool. Checks Scorecard could not determine are marked n/a and excluded from the security score (never counted as zero).
| 10 | Binary-Artifacts | no binaries found in the repo |
| 0 | Branch-Protection | branch protection not enabled on development/release branches |
| 0 | CI-Tests | 0 out of 8 merged PRs checked by a CI test -- score normalized to 0 |
| 0 | CII-Best-Practices | no effort to earn an OpenSSF best practices badge detected |
| 6 | Code-Review | Found 7/11 approved changesets -- score normalized to 6 |
| 6 | Contributors | project has 2 contributing companies or organizations -- score normalized to 6 |
| n/a | Dangerous-Workflow | no workflows found |
| 0 | Dependency-Update-Tool | no update tool detected |
| 0 | Fuzzing | project is not fuzzed |
| 10 | License | license file detected |
| 0 | Maintained | 0 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 0 |
| n/a | Packaging | packaging workflow not detected |
| n/a | Pinned-Dependencies | no dependencies found |
| 0 | SAST | SAST tool is not run on all commits -- score normalized to 0 |
| 0 | Security-Policy | security policy file not detected |
| n/a | Signed-Releases | no releases found |
| n/a | Token-Permissions | No tokens found |
| 10 | Vulnerabilities | 0 existing vulnerabilities detected |
Direct dependencies 2
| Registry | Package | Version constraint | Manifest |
|---|---|---|---|
| Packagist | helpscout/api | ~3.0 | composer.json |
| Packagist | illuminate/support | ^5.6|^6.0|^7.0|^8.0|^9.0|^10.0|^11.0|^12.0|^13.0 | composer.json |
All dependencies 6
Full resolved dependency set from the GitHub dependency graph: 2 direct and 4 indirect (transitive) packages. The transitive closure is complete when the repository commits a lockfile.
| Registry | Package | Version | Relation |
|---|---|---|---|
| Packagist | helpscout/api | — | direct |
| Packagist | illuminate/support | — | direct |
| Packagist | friendsofphp/php-cs-fixer | — | indirect |
| Packagist | php | — | indirect |
| Packagist | phpstan/phpstan | — | indirect |
| Packagist | phpunit/phpunit | — | indirect |
Dependency advisories not assessed
Advisory matching could not run for this report: No resolved dependencies carried a version and a supported ecosystem
Raw JSON report machine-readable
{
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{
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},
{
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"recent_commits": [
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{
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"committed_at": "2020-05-04T13:24:09Z",
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{
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"body": null,
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"points": 0,
"status": "excluded",
"details": [
{
"code": "no_data",
"params": {}
}
],
"max_points": 7.5
},
{
"key": "vulnerabilities",
"name": "Vulnerabilities",
"detail": "0 existing vulnerabilities detected",
"points": 7.5,
"status": "met",
"details": [],
"max_points": 7.5
}
]
},
{
"key": "high_risk_jurisdiction_exposure",
"band": "excellent",
"name": "High-Risk Jurisdiction Exposure",
"note": "Only high-confidence self-published location evidence affects this multiplier. Ambiguous matches are review-only; country evidence is not proof of nationality, citizenship, legal registration, malicious intent, or sanctions status.",
"notes": [
{
"code": "jurisdiction_evidence_limits",
"params": {}
}
],
"value": 100,
"inputs": {
"meaning": "self-published location evidence; not nationality or citizenship",
"red_flag": false,
"exposures": [],
"policy_countries": [
"Russia",
"Iran",
"North Korea"
],
"review_only_matches": 0,
"assessed_self_published_locations": 5
},
"components": [
{
"key": "policy_exposure_multiplier",
"name": "Policy exposure multiplier",
"detail": "no confirmed policy-scope location match",
"points": 100,
"status": "met",
"details": [
{
"code": "jurisdiction_no_match",
"params": {}
}
],
"max_points": 100
}
]
}
],
"description": "Are visible security and supply-chain practices strong, with no malicious dependency and no unresolved high-risk jurisdiction exposure?"
},
{
"key": "ai_readiness",
"band": "at_risk",
"name": "AI Readiness",
"value": 31,
"weight": 0,
"metrics": [
{
"key": "ai_agent_context",
"band": "critical",
"name": "Agent context & guidance",
"note": null,
"notes": [],
"value": 11,
"inputs": {
"has_llms_txt": false,
"legible_history_share": 0.204,
"agent_instruction_files": [],
"agent_instruction_max_bytes": null
},
"components": [
{
"key": "agent_instructions",
"name": "Agent instructions",
"detail": "no CLAUDE.md / AGENTS.md / editor rules",
"points": 0,
"status": "missed",
"details": [
{
"code": "no_agent_instructions",
"params": {}
}
],
"max_points": 45
},
{
"key": "machine_readable_docs_llms_txt",
"name": "Machine-readable docs (llms.txt)",
"detail": null,
"points": 0,
"status": "missed",
"details": [],
"max_points": 15
},
{
"key": "legible_commit_history",
"name": "Legible commit history",
"detail": "10 of 49 human commits state their intent (structured subject or explanatory body)",
"points": 10.9,
"status": "partial",
"details": [
{
"code": "legible_history",
"params": {
"legible": 10,
"sampled": 49
}
}
],
"max_points": 40
}
]
},
{
"key": "ai_verify_loop",
"band": "at_risk",
"name": "Verify loop (build / test / typecheck)",
"note": "Excluded from scoring (no data or not applicable): OpenSSF Scorecard: Pinned-Dependencies. Remaining weights renormalized.",
"notes": [
{
"code": "excluded_no_data",
"params": {
"components": [
"openssf_scorecard_pinned_dependencies"
]
}
},
{
"code": "weights_renormalized",
"params": {}
}
],
"value": 37,
"inputs": {
"has_nix": false,
"has_tests": true,
"lockfiles": [],
"has_dockerfile": false,
"typed_language": false,
"bootstrap_files": [],
"has_devcontainer": false,
"has_linter_config": true,
"typecheck_configs": [],
"agent_commit_share": 0,
"toolchain_manifests": [],
"dependency_bot_commit_share": 0
},
"components": [
{
"key": "one_command_bootstrap",
"name": "One-command bootstrap",
"detail": null,
"points": 0,
"status": "missed",
"details": [],
"max_points": 18
},
{
"key": "automated_tests",
"name": "Automated tests",
"detail": null,
"points": 22,
"status": "met",
"details": [],
"max_points": 22
},
{
"key": "lint_format_config",
"name": "Lint / format config",
"detail": "phpstan.neon",
"points": 11,
"status": "met",
"details": [
{
"code": "file_list",
"params": {
"files": "phpstan.neon"
}
}
],
"max_points": 11
},
{
"key": "static_type_checking",
"name": "Static type checking",
"detail": null,
"points": 0,
"status": "missed",
"details": [],
"max_points": 11
},
{
"key": "reproducible_environment",
"name": "Reproducible environment",
"detail": null,
"points": 0,
"status": "missed",
"details": [],
"max_points": 10
},
{
"key": "demonstrated_agent_practice",
"name": "Demonstrated agent practice",
"detail": "no agent-authored commits among the last 49",
"points": 0,
"status": "missed",
"details": [
{
"code": "no_agent_authored_commits",
"params": {
"sampled": 49
}
}
],
"max_points": 10
},
{
"key": "automated_maintenance",
"name": "Automated maintenance",
"detail": "no automated dependency updates observed",
"points": 0,
"status": "missed",
"details": [
{
"code": "no_dependency_automation",
"params": {}
}
],
"max_points": 8
},
{
"key": "openssf_scorecard_pinned_dependencies",
"name": "OpenSSF Scorecard: Pinned-Dependencies",
"detail": "no dependencies found",
"points": 0,
"status": "excluded",
"details": [
{
"code": "no_data",
"params": {}
}
],
"max_points": 10
}
]
},
{
"key": "ai_code_legibility",
"band": "moderate",
"name": "Code legibility for models",
"note": null,
"notes": [],
"value": 55,
"inputs": {
"primary_language": "PHP",
"largest_source_bytes": 2526,
"source_files_sampled": 6,
"oversized_source_files": 0
},
"components": [
{
"key": "type_checkable_code",
"name": "Type-checkable code",
"detail": "PHP without a type-check config",
"points": 0,
"status": "missed",
"details": [
{
"code": "no_typecheck_config_language",
"params": {
"language": "PHP"
}
}
],
"max_points": 45
},
{
"key": "manageable_file_sizes",
"name": "Manageable file sizes",
"detail": "0/6 source files over 60KB",
"points": 55,
"status": "met",
"details": [
{
"code": "oversized_source_files",
"params": {
"kb": 60,
"sampled": 6,
"oversized": 0
}
}
],
"max_points": 55
}
]
}
],
"description": "How well is the repo equipped to be developed and maintained with AI coding agents? An independent, experimental badge — weight 0.0, so it is surfaced on its own and does not affect the overall health score."
}
],
"metrics_version": "1.13.0"
},
"warnings": [
"Star history unavailable: GitHub GraphQL error: Resource not accessible by personal access token",
"No resolved dependencies carried a version and a supported ecosystem"
],
"report_type": "repository",
"generated_at": "2026-07-24T13:50:58.343618Z",
"schema_version": "0.27.0",
"badge_url": "https://raw.githubusercontent.com/inspect-software/badges/main/v1/h/helpscout/helpscout-api-php-laravel.svg",
"full_name": "helpscout/helpscout-api-php-laravel",
"license_state": "standard",
"license_spdx": "MIT"
}Scores are signals, not warranties. They reflect publicly visible practices on GitHub — not a code audit, and not a security guarantee.
Missing data is excluded and weights renormalized, never scored as zero. Methodology is versioned and open: metrics v1.13.0, schema v0.27.0 — full methodology · metrics wiki.
How one result sits in the wider record: aggregate statistics — Packagist.