Public record
Software health reportschema 0.16.0 · metrics 2.10.0 · 2026-07-21 00:39 UTC

microsoft / omnichannel-chat-sdk

Headless Chat SDK to build your own chat widget against Dynamics 365 Omnichannel Services.

TypeScriptMIT★ 63 stars⑂ 61 forkssince Sep 2020View on GitHub ↗
KindLibraryhow this is determined

microsoft/omnichannel-chat-sdk holds a health index of 90 out of 100, placing it in the Excellent band. It scores highest on Sustainability & Governance (86/100) and lowest on Community & Adoption (63/100). It was last updated 25 days ago. 2 contributors account for most of its recent work.

90
overall / 100
Excellent

Software health index

Metrics are grouped into weighted categories on one standardized 1–100 scale. Overall starts as their weighted mean, calibrated against the distribution of the public record so bands carry percentile meaning; when public evidence triggers the High-Risk Jurisdiction Policy, the rating is adjusted and receives an At Risk ceiling of 34.

90
Exceptional93-100The record's top tier (≈ top 5%); essentially all checked criteria met
Excellent80-92Strong across the board; minor gaps
Good65-79Healthy; gaps are limited and manageable
Moderate50-64Acceptable with notable gaps; review recommended
Weak35-49Material weaknesses across several areas
At Risk20-34Significant weaknesses; adoption warrants caution
Critical1-19Severe problems (abandoned, single-maintainer, no hygiene)
VitalityCommunity &AdoptionSustainability &GovernanceEngineeringQualitySecurityAI Readiness

Score profile

Each axis is a category. The shape matters more than the average — a healthy subject fills the whole shape, while a spike-and-crater profile means strength in one dimension is masking risk in another.

The weighted overall 76 is calibrated to 90 on the published index scale (record calibration 2026-08-02).

Ownership

MicrosoftOrganization
125,493 followers8,207 public repossince Dec 2013

This repository is backed by an organization — shared, accountable stewardship that can outlive any single maintainer.

Package ecosystems

RegistryPackageVersionDownloads / moVersionsLast publishTags
npm@microsoft/omnichannel-chat-sdk1.11.9-main.d767cc826,72250125 days agosdkchatlivechatsupportbotheadlesscustomer

Metrics by category

Vitality

Is the project alive — is code being written and are releases shipping?

78Good · 21% of overall

Development activity

78Good
How it's scored
28.8/36Push recency — last push 25 days ago
20.8/36Commit cadence — 30/52 weeks with commits
18/18Commit volume — 111 commits in the last year
10/10OpenSSF Scorecard: Maintained — 14 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 10
Inputs used
commits_last_year111
human_commit_share—
days_since_last_push25
active_weeks_last_year30

Release discipline

78Good
How it's scored
27/27Ships releases — 69 releases published
16.2/36Release recency — latest release 346 days ago
27/27Release cadence — a release every ~14.9 days
0/10OpenSSF Scorecard: Signed-Releases — no data
Inputs used
releases_count69
latest_release_tagv1.11.6
releases_from_tagsno
days_since_latest_release346
mean_days_between_releases14.9
Excluded from scoring (no data or not applicable): OpenSSF Scorecard: Signed-Releases. Remaining weights renormalized.

Community & Adoption

Does the project have users, downloads, attention, and a welcoming setup for contributors?

63Moderate · 17% of overall

Popularity & adoption

49Weak
How it's scored
29.1/60Stars — 63 stars
14.8/25Forks — 61 forks
5/15Watchers — 9 watchers
Inputs used
forks61
stars63
watchers9
growth_stateunverified
growth_factor_pct100
growth_unverified_reasonno_history

Community health

72Good
How it's scored
22.5/22.5README
22.5/22.5License — recognized license (MIT)
0/18CONTRIBUTING guide
13.5/13.5Code of conduct
0/7.2Issue template
6.3/6.3PR template
Inputs used
has_readmeyes
has_licenseyes
readme_badges—
has_contributingno
has_issue_templateno
has_code_of_conductyes
readme_badge_services—
has_pull_request_templateyes

Ecosystem adoption (downloads)

74Good
How it's scored
59/80Monthly downloads — 26,722 downloads/month across npm
0/20Registry dependents — not reported by this ecosystem
Inputs used
packages@microsoft/omnichannel-chat-sdk
dependents—
ecosystemsnpm
total_downloads—
monthly_downloads26,722
unverified_packages_excluded—
Excluded from scoring (no data or not applicable): Registry dependents. Remaining weights renormalized.

Sustainability & Governance

Will the project survive its people — bus factor, responsiveness, who backs it, and package upkeep?

86Excellent · 23% of overall

Maintainer resilience (bus factor)

60Moderate
How it's scored
25.2/54Bus factor — 2 contributor(s) cover half of all commits
11.4/22.5Commit distribution — top contributor authored 49% of commits
13.5/13.5Contributor breadth — 36 contributors
10/10OpenSSF Scorecard: Contributors — project has 3 contributing companies or organizations -- score normalized to 10
Inputs used
bus_factor2
contributors_sampled36
top_contributor_share0.493

Issue & PR responsiveness

94Exceptional
How it's scored
40/42Issue resolution — 95% of issues closed
27.1/30PR acceptance — 425/471 decided PRs merged
0/13Newcomer PR acceptance — no first-time contributor's PR decided in 30d
15/15OpenSSF Scorecard: Code-Review — all changesets reviewed
Inputs used
merged_prs425
open_issues4
closed_issues79
prs_merged_7d—
prs_decided_7d—
prs_merged_30d—
prs_decided_30d—
issue_closed_ratio0.952
closed_unmerged_prs46
first_time_authors_30d—
first_time_prs_merged_30d—
first_time_prs_decided_30d—
Excluded from scoring (no data or not applicable): Newcomer PR acceptance. Remaining weights renormalized.

Ownership & stewardship

100Exceptional
How it's scored
30/30Ownership backing — organization-owned
0/20Verified domain — verified-domain status not read for this organization
25/25Owner reach — 125,493 followers of microsoft
25/25Track record — 8,207 public repos, account ~12 yr old
Inputs used
followers125,493
owner_typeOrganization
is_verified—
owner_loginmicrosoft
public_repos8,207
account_age_days4,605
Excluded from scoring (no data or not applicable): Verified domain. Remaining weights renormalized.

Package maintenance

100Exceptional
How it's scored
25/25Published & resolvable — 1 package(s) on npm
35/35Publish recency — latest publish 25 days ago
20/20Version history — 501 published versions
20/20Not deprecated — active, not deprecated or yanked
Inputs used
packages@microsoft/omnichannel-chat-sdk
ecosystemsnpm
any_deprecatedno
min_days_since_publish25

Engineering Quality

Are baseline engineering and documentation practices in place?

80Excellent · 19% of overall

Engineering practices

84Excellent
How it's scored
24/24CI workflows — 3 workflow(s)
24/24Tests present
16/16Linter config — eslint.config.js
0/9.6Pre-commit hooks
0/6.4.editorconfig
20/20OpenSSF Scorecard: CI-Tests — 30 out of 30 merged PRs checked by a CI test -- score normalized to 10
Inputs used
has_ciyes
has_testsyes
has_editorconfigno
has_linter_configyes
has_precommit_configno

Documentation

75Good
How it's scored
30/30README
25/25Documentation directory
0/15Documentation / homepage site
10/10Repository description
0/10Topics
10/10Wiki
Inputs used
topics—
has_wikiyes
homepage—
docs_site—
has_readmeyes
has_docs_diryes
has_descriptionyes

Security

Are visible security and supply-chain practices strong, without unresolved high-risk jurisdiction exposure?

70Good · 16% of overall

Security posture

66Good
How it's scored
7.5/7.5Binary-Artifacts — no binaries found in the repo
4.5/7.5Branch-Protection — branch protection is not maximal on development and all release branches
2.5/2.5CI-Tests — 30 out of 30 merged PRs checked by a CI test -- score normalized to 10
0/2.5CII-Best-Practices — no effort to earn an OpenSSF best practices badge detected
7.5/7.5Code-Review — all changesets reviewed
2.5/2.5Contributors — project has 3 contributing companies or organizations -- score normalized to 10
10/10Dangerous-Workflow — no dangerous workflow patterns detected
7.5/7.5Dependency-Update-Tool — update tool detected
0/5Fuzzing — project is not fuzzed
2.5/2.5License — license file detected
7.5/7.5Maintained — 14 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 10
5/5Packaging — packaging workflow detected
0.5/5Pinned-Dependencies — dependency not pinned by hash detected -- score normalized to 1
1.5/5SAST — SAST tool is not run on all commits -- score normalized to 3
5/5Security-Policy — security policy file detected
0/7.5Signed-Releases — no data
0/7.5Token-Permissions — detected GitHub workflow tokens with excessive permissions
0/7.5Vulnerabilities — 61 existing vulnerabilities detected
Inputs used
sourceopenssf_scorecard
checks_evaluated17
scorecard_versionv5.5.0
checks_inconclusive1
scorecard_aggregate6.6
Excluded from scoring (no data or not applicable): Signed-Releases. Remaining weights renormalized.

Dependency advisories

85Excellent
How it's scored
35/35Direct dependencies free of known advisories — no direct dependency carries a known advisory
10/25Indirect dependencies free of known advisories — 1 affected: uuid 8.3.2 (high 7.5)
40/40No advisories left outstanding — no advisory has been public longer than 90 days
Inputs used
sourceosv
advisories1
affected_packages1
assessed_packages72
unassessed_packages0
affected_by_severityhigh 1
direct_affected_packages0
Matched the npm:@microsoft/omnichannel-chat-sdk@1.11.9-main.d767cc8 runtime dependency closure — what installing the published package pulls in — 72 packages. Reachability is not analyzed.

AI Readiness

How well is the repo equipped to be developed and maintained with AI coding agents? Carries a deliberately small weight (4%): agent tooling is a real maintenance signal, but a repository with none can still reach 100/100.

75Good · 4% of overall

Agent context & guidance

75Good
How it's scored
45/45Agent instructions — .github/copilot-instructions.md, .github/instructions/lcw-local-dev.instructions.md, CLAUDE.md
0/15Machine-readable docs (llms.txt)
0/40Legible commit history — no data
Inputs used
has_llms_txtno
llms_txt_url—
legible_history_share—
agent_instruction_files.github/copilot-instructions.md, .github/instructions/lcw-local-dev.instructions.md, CLAUDE.md
agent_instruction_max_bytes10,911
Excluded from scoring (no data or not applicable): Legible commit history. Remaining weights renormalized.

Verify loop (build / test / typecheck)

67Good
How it's scored
0/18One-command bootstrap
22/22Automated tests
11/11Lint / format config — eslint.config.js
11/11Static type checking — tsconfig.json
10/10Reproducible environment — lockfile
0/10Demonstrated agent practice — no data
0/8Automated maintenance — no data
1/10OpenSSF Scorecard: Pinned-Dependencies — dependency not pinned by hash detected -- score normalized to 1
Inputs used
has_nixno
has_testsyes
lockfilespackage-lock.json
has_dockerfileno
typed_languageyes
bootstrap_files—
has_devcontainerno
has_linter_configyes
typecheck_configstsconfig.json
agent_commit_share—
toolchain_manifests—
dependency_bot_commit_share—
Excluded from scoring (no data or not applicable): Demonstrated agent practice, Automated maintenance. Remaining weights renormalized.

Code legibility for models

99Exceptional
How it's scored
45/45Type-checkable code — TypeScript (statically typed)
54.4/55Manageable file sizes — 3/281 source files over 60KB
Inputs used
primary_languageTypeScript
largest_source_bytes259,388
source_files_sampled281
oversized_source_files3

Key facts

63GitHub stars
36contributors
111commits, last 12 months
25days since last push
69releases
2bus factor
4open issues
npmpackage ecosystems

Data collection warnings

  • Could not fetch npm package 'playwright-harness' from its registry

More detail

OpenSSF Scorecard 6.6 / 10
6.6aggregate

Independent, tool-agnostic security assessment from the open-source OpenSSF Scorecard. Each check rewards a security practice, not a specific vendor's tool. Checks Scorecard could not determine are marked n/a and excluded from the security score (never counted as zero).Scorecard v5.5.0 · 2026-07-21 00:38 UTC

10Binary-Artifactsno binaries found in the repo
6Branch-Protectionbranch protection is not maximal on development and all release branches
10CI-Tests30 out of 30 merged PRs checked by a CI test -- score normalized to 10
0CII-Best-Practicesno effort to earn an OpenSSF best practices badge detected
10Code-Reviewall changesets reviewed
10Contributorsproject has 3 contributing companies or organizations -- score normalized to 10
10Dangerous-Workflowno dangerous workflow patterns detected
10Dependency-Update-Toolupdate tool detected
0Fuzzingproject is not fuzzed
10Licenselicense file detected
10Maintained14 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 10
10Packagingpackaging workflow detected
1Pinned-Dependenciesdependency not pinned by hash detected -- score normalized to 1
3SASTSAST tool is not run on all commits -- score normalized to 3
10Security-Policysecurity policy file detected
n/aSigned-Releasesno releases found
0Token-Permissionsdetected GitHub workflow tokens with excessive permissions
0Vulnerabilities61 existing vulnerabilities detected
Direct dependencies 6
RegistryPackageVersion constraintManifest
npm@azure/communication-chat^1.6.0-beta.7package.json
npm@azure/communication-common2.4.0package.json
npm@microsoft/botframework-webchat-adapter-azure-communication-chat0.0.1-beta.8package.json
npm@microsoft/ocsdk0.5.22-main.4367917package.json
npm@microsoft/omnichannel-amsclient0.1.14-main.9951e38package.json
npm@microsoft/omnichannel-ic3core^0.1.5package.json
All dependencies 588

Full resolved dependency set from the GitHub dependency graph: 7 direct and 581 indirect (transitive) packages. The transitive closure is complete when the repository commits a lockfile.

RegistryPackageVersionRelation
npm@azure/communication-chat1.6.0-beta.5direct
npm@azure/communication-chat1.6.0-beta.7direct
npm@azure/communication-common2.4.0direct
npm@microsoft/botframework-webchat-adapter-azure-communication-chat0.0.1-beta.8direct
npm@microsoft/ocsdk0.5.22-main.4367917direct
npm@microsoft/omnichannel-amsclient0.1.14-main.9951e38direct
npm@microsoft/omnichannel-ic3core0.1.5direct
npm@azure-rest/core-client2.6.0indirect
npm@azure/abort-controller1.1.0indirect
npm@azure/abort-controller2.1.2indirect
npm@azure/communication-signaling1.0.0-beta.32indirect
npm@azure/communication-signaling1.0.0-beta.33indirect
npm@azure/core-auth1.10.1indirect
npm@azure/core-client1.10.1indirect
npm@azure/core-paging1.6.2indirect
npm@azure/core-rest-pipeline1.22.2indirect
npm@azure/core-tracing1.3.1indirect
npm@azure/core-util1.13.1indirect
npm@azure/logger1.3.0indirect
npm@babel/cli7.28.6indirect
npm@babel/code-frame7.28.6indirect
npm@babel/compat-data7.28.6indirect
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npm@babel/generator7.28.6indirect
npm@babel/helper-annotate-as-pure7.27.3indirect
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Dependency advisories 1

Installing npm:@microsoft/omnichannel-chat-sdk@1.11.9-main.d767cc8 pulls in 72 packages, direct and transitive: 1 carry known advisories, of which 0 are direct dependencies.

PackageVersionRelationSeverityAdvisoriesFixed in
uuid8.3.2indirecthigh113.0.1

An advisory means the version recorded in the dependency graph falls inside an advisory’s affected range. Reachability is not analysed, and the graph includes development and test pins — a finding may concern tooling rather than shipped software.

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How one result sits in the wider record: aggregate statistics — npm.