zendesk / zendesk_api_client_rb
Official Ruby Zendesk API Client
zendesk/zendesk_api_client_rb holds a health index of 73 out of 100, placing it in the Good band. It scores highest on Sustainability & Governance (77/100) and lowest on AI Readiness (34/100). It was last updated 50 days ago. A single contributor accounts for most of its recent work.
Software health index
Metrics are grouped into weighted categories on one standardized 1–100 scale. Overall starts as their weighted mean, calibrated against the distribution of the public record so bands carry percentile meaning; when public evidence triggers the High-Risk Jurisdiction Policy, the rating is adjusted and receives an At Risk ceiling of 34.
Score profile
Each axis is a category. The shape matters more than the average — a healthy subject fills the whole shape, while a spike-and-crater profile means strength in one dimension is masking risk in another.
The weighted overall 64 is calibrated to 73 on the published index scale (record calibration 2026-08-02).
Ownership
This repository is backed by an organization — shared, accountable stewardship that can outlive any single maintainer.
Package ecosystems
| Registry | Package | Version | Downloads / mo | Versions | Last publish |
|---|---|---|---|---|---|
| RubyGems | zendesk_api | 3.1.2 | - | 150 | 297 days ago |
Metrics by category
Vitality
Is the project alive — is code being written and are releases shipping?
Development activity
How it's scored
| 18/36 | Push recency — last push 50 days ago |
| 7.6/36 | Commit cadence — 11/52 weeks with commits |
| 14.5/18 | Commit volume — 40 commits in the last year |
| 1/10 | OpenSSF Scorecard: Maintained — 2 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 1 |
Inputs used
| commits_last_year | 40 |
| human_commit_share | 1 |
| days_since_last_push | 50 |
| active_weeks_last_year | 11 |
Release discipline
How it's scored
| 16.2/27 | Ships releases — 94 version tags (no GitHub releases) |
| 36/36 | Release recency — latest release 50 days ago |
| 12.6/27 | Release cadence — a release every ~125.3 days |
| 0/10 | OpenSSF Scorecard: Signed-Releases — no data |
Inputs used
| releases_count | 94 |
| latest_release_tag | v3.1.2 |
| releases_from_tags | yes |
| days_since_latest_release | 50 |
| mean_days_between_releases | 125.3 |
Community & Adoption
Does the project have users, downloads, attention, and a welcoming setup for contributors?
Popularity & adoption
How it's scored
| 42.3/60 | Stars — 407 stars |
| 18.8/25 | Forks — 182 forks |
| 14.6/15 | Watchers — 418 watchers |
Inputs used
| forks | 182 |
| stars | 407 |
| watchers | 418 |
| growth_state | unverified |
| growth_factor_pct | 100 |
| growth_unverified_reason | no_history |
Community health
How it's scored
| 22.5/22.5 | README |
| 22.5/22.5 | License — recognized license (Apache-2.0) |
| 0/18 | CONTRIBUTING guide |
| 0/13.5 | Code of conduct |
| 0/7.2 | Issue template |
| 0/6.3 | PR template |
Inputs used
| has_readme | yes |
| has_license | yes |
| readme_badges | 2 |
| has_contributing | no |
| has_issue_template | no |
| has_code_of_conduct | no |
| readme_badge_services | badge.fury.io, github.com |
| has_pull_request_template | no |
Ecosystem adoption (downloads)
How it's scored
| 79.6/80 | Total downloads — 45,313,142 downloads all-time across rubygems |
| 0/20 | Registry dependents — not reported by this ecosystem |
Inputs used
| packages | zendesk_api |
| dependents | — |
| ecosystems | rubygems |
| total_downloads | 45,313,142 |
| monthly_downloads | — |
| unverified_packages_excluded | — |
Sustainability & Governance
Will the project survive its people — bus factor, responsiveness, who backs it, and package upkeep?
How it's scored
| 9/54 | Bus factor — 1 contributor(s) cover half of all commits |
| 9.7/22.5 | Commit distribution — top contributor authored 57% of commits |
| 13.5/13.5 | Contributor breadth — 82 contributors |
| 10/10 | OpenSSF Scorecard: Contributors — project has 9 contributing companies or organizations |
Inputs used
| bus_factor | 1 |
| contributors_sampled | 82 |
| top_contributor_share | 0.571 |
Issue & PR responsiveness
How it's scored
| 38.1/42 | Issue resolution — 91% of issues closed |
| 23/30 | PR acceptance — 230/300 decided PRs merged |
| 0/13 | Newcomer PR acceptance — no first-time contributor's PR decided in 30d |
| 15/15 | OpenSSF Scorecard: Code-Review — all changesets reviewed |
Inputs used
| merged_prs | 230 |
| open_issues | 28 |
| closed_issues | 276 |
| prs_merged_7d | 0 |
| prs_decided_7d | 0 |
| prs_merged_30d | 0 |
| prs_decided_30d | 0 |
| issue_closed_ratio | 0.908 |
| closed_unmerged_prs | 70 |
| first_time_authors_30d | 0 |
| first_time_prs_merged_30d | 0 |
| first_time_prs_decided_30d | 0 |
Ownership & stewardship
How it's scored
| 30/30 | Ownership backing — organization-owned |
| 20/20 | Verified domain |
| 21/25 | Owner reach — 835 followers of zendesk |
| 25/25 | Track record — 889 public repos, account ~18 yr old |
Inputs used
| followers | 835 |
| owner_type | Organization |
| is_verified | yes |
| owner_login | zendesk |
| public_repos | 889 |
| account_age_days | 6,682 |
Package maintenance
How it's scored
| 25/25 | Published & resolvable — 1 package(s) on rubygems |
| 26/35 | Publish recency — latest publish 297 days ago |
| 20/20 | Version history — 150 published versions |
| 20/20 | Not deprecated — active, not deprecated or yanked |
Inputs used
| packages | zendesk_api |
| ecosystems | rubygems |
| any_deprecated | no |
| min_days_since_publish | 297 |
Engineering Quality
Are baseline engineering and documentation practices in place?
Engineering practices
How it's scored
| 24/24 | CI workflows — 2 workflow(s) |
| 24/24 | Tests present |
| 0/16 | Linter config |
| 0/9.6 | Pre-commit hooks |
| 0/6.4 | .editorconfig |
| 20/20 | OpenSSF Scorecard: CI-Tests — 12 out of 12 merged PRs checked by a CI test -- score normalized to 10 |
Inputs used
| has_ci | yes |
| has_tests | yes |
| has_editorconfig | no |
| has_linter_config | no |
| has_precommit_config | no |
Documentation
How it's scored
| 30/30 | README |
| 0/25 | Documentation directory |
| 15/15 | Documentation / homepage site — http://developer.zendesk.com/ |
| 10/10 | Repository description |
| 10/10 | Topics — 2 topics |
| 10/10 | Wiki |
Inputs used
| topics | ruby, zendesk |
| has_wiki | yes |
| homepage | http://developer.zendesk.com/ |
| docs_site | http://developer.zendesk.com/ |
| has_readme | yes |
| has_docs_dir | no |
| has_description | yes |
Security
Are visible security and supply-chain practices strong, without unresolved high-risk jurisdiction exposure?
Security posture
How it's scored
| 7.5/7.5 | Binary-Artifacts — no binaries found in the repo |
| 0/7.5 | Branch-Protection — no data |
| 2.5/2.5 | CI-Tests — 12 out of 12 merged PRs checked by a CI test -- score normalized to 10 |
| 0/2.5 | CII-Best-Practices — no effort to earn an OpenSSF best practices badge detected |
| 7.5/7.5 | Code-Review — all changesets reviewed |
| 2.5/2.5 | Contributors — project has 9 contributing companies or organizations |
| 10/10 | Dangerous-Workflow — no dangerous workflow patterns detected |
| 0/7.5 | Dependency-Update-Tool — no update tool detected |
| 0/5 | Fuzzing — project is not fuzzed |
| 2.5/2.5 | License — license file detected |
| 0.8/7.5 | Maintained — 2 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 1 |
| 0/5 | Packaging — no data |
| 0/5 | Pinned-Dependencies — dependency not pinned by hash detected -- score normalized to 0 |
| 2.5/5 | SAST — SAST tool is not run on all commits -- score normalized to 5 |
| 5/5 | Security-Policy — security policy file detected |
| 0/7.5 | Signed-Releases — no data |
| 0/7.5 | Token-Permissions — detected GitHub workflow tokens with excessive permissions |
| 0/7.5 | Vulnerabilities — 49 existing vulnerabilities detected |
Inputs used
| source | openssf_scorecard |
| checks_evaluated | 15 |
| scorecard_version | v5.5.0 |
| checks_inconclusive | 3 |
| scorecard_aggregate | 4.8 |
Dependency advisories
How it's scored
| 11.4/35 | Direct dependencies free of known advisories — 3 affected: addressable 2.8.7 (high 7.5), yard 0.9.37 (moderate 5.3), json 2.13.2 (low 3.7) |
| 0/25 | Indirect dependencies free of known advisories — transitive set not separable from development and test dependencies in this scope |
| 30.3/40 | No advisories left outstanding — 2 advisory-carrying package(s) unaddressed past 90 days; oldest published 156 days ago |
Inputs used
| source | osv |
| advisories | 49 |
| affected_packages | 14 |
| assessed_packages | 73 |
| unassessed_packages | 7 |
| affected_by_severity | critical 1, high 7, moderate 3, low 3 |
| direct_affected_packages | 3 |
AI Readiness
How well is the repo equipped to be developed and maintained with AI coding agents? Carries a deliberately small weight (4%): agent tooling is a real maintenance signal, but a repository with none can still reach 100/100.
Agent context & guidance
How it's scored
| 0/45 | Agent instructions — no CLAUDE.md / AGENTS.md / editor rules |
| 0/15 | Machine-readable docs (llms.txt) |
| 24/40 | Legible commit history — 45 of 100 human commits state their intent (structured subject or explanatory body) |
Inputs used
| has_llms_txt | no |
| llms_txt_url | — |
| legible_history_share | 0.45 |
| agent_instruction_files | — |
| agent_instruction_max_bytes | — |
How it's scored
| 0/18 | One-command bootstrap |
| 22/22 | Automated tests |
| 0/11 | Lint / format config |
| 0/11 | Static type checking |
| 10/10 | Reproducible environment — lockfile |
| 2/10 | Demonstrated agent practice — 1 of the last 100 commits agent-authored or agent-credited |
| 0/8 | Automated maintenance — no automated dependency updates observed |
| 0/10 | OpenSSF Scorecard: Pinned-Dependencies — dependency not pinned by hash detected -- score normalized to 0 |
Inputs used
| has_nix | no |
| has_tests | yes |
| lockfiles | Gemfile.lock |
| has_dockerfile | no |
| typed_language | no |
| bootstrap_files | — |
| has_devcontainer | no |
| has_linter_config | no |
| typecheck_configs | — |
| agent_commit_share | 0.01 |
| toolchain_manifests | — |
| dependency_bot_commit_share | 0 |
Code legibility for models
How it's scored
| 0/45 | Type-checkable code — Ruby without a type-check config |
| 55/55 | Manageable file sizes — 0/129 source files over 60KB |
Inputs used
| primary_language | Ruby |
| largest_source_bytes | 34,387 |
| source_files_sampled | 129 |
| oversized_source_files | 0 |
Key facts
Data collection warnings
- Star history unavailable: GitHub GraphQL error: Resource not accessible by personal access token
More detail
Star and fork history 0 ★ / 182 ⇿
When each star and fork was added, collected from GitHub and bucketed by day. Cumulative growth sits directly above the daily additions it is made of, so the two read against each other: steady organic accretion looks nothing like an abrupt, short-lived burst. Where that difference is measurable, it is reported as growth authenticity.
Each point covers 13 days.
OpenSSF Scorecard 4.8 / 10
Independent, tool-agnostic security assessment from the open-source OpenSSF Scorecard. Each check rewards a security practice, not a specific vendor's tool. Checks Scorecard could not determine are marked n/a and excluded from the security score (never counted as zero).
| 10 | Binary-Artifacts | no binaries found in the repo |
| n/a | Branch-Protection | internal error: error during branchesHandler.setup: internal error: some github tokens can't read classic branch protection rules: https://github.com/ossf/scorecard-action/blob/main/docs/authentication/fine-grained-auth-token.md |
| 10 | CI-Tests | 12 out of 12 merged PRs checked by a CI test -- score normalized to 10 |
| 0 | CII-Best-Practices | no effort to earn an OpenSSF best practices badge detected |
| 10 | Code-Review | all changesets reviewed |
| 10 | Contributors | project has 9 contributing companies or organizations |
| 10 | Dangerous-Workflow | no dangerous workflow patterns detected |
| 0 | Dependency-Update-Tool | no update tool detected |
| 0 | Fuzzing | project is not fuzzed |
| 10 | License | license file detected |
| 1 | Maintained | 2 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 1 |
| n/a | Packaging | packaging workflow not detected |
| 0 | Pinned-Dependencies | dependency not pinned by hash detected -- score normalized to 0 |
| 5 | SAST | SAST tool is not run on all commits -- score normalized to 5 |
| 10 | Security-Policy | security policy file detected |
| n/a | Signed-Releases | no releases found |
| 0 | Token-Permissions | detected GitHub workflow tokens with excessive permissions |
| 0 | Vulnerabilities | 49 existing vulnerabilities detected |
Direct dependencies 9
| Registry | Package | Version constraint | Manifest |
|---|---|---|---|
| RubyGems | jruby-openssl | — | Gemfile |
| RubyGems | mini_mime | — | Gemfile |
| RubyGems | rake | — | Gemfile |
| RubyGems | addressable | >= 2.8.0 | Gemfile |
| RubyGems | yard | — | Gemfile |
| RubyGems | json | >= 2.3.0 | Gemfile |
| RubyGems | scrub_rb | — | Gemfile |
| RubyGems | standard | — | Gemfile |
| RubyGems | bump | — | Gemfile |
All dependencies 80
Full resolved dependency set from the GitHub dependency graph: 10 direct and 70 indirect (transitive) packages. The transitive closure is complete when the repository commits a lockfile.
| Registry | Package | Version | Relation |
|---|---|---|---|
| RubyGems | addressable | 2.8.7 | direct |
| RubyGems | bump | 0.10.0 | direct |
| RubyGems | jruby-openssl | 0.15.5 | direct |
| RubyGems | json | 2.13.2 | direct |
| RubyGems | mini_mime | — | direct |
| RubyGems | mini_mime | 1.1.5 | direct |
| RubyGems | rake | 13.3.1 | direct |
| RubyGems | scrub_rb | 1.0.1 | direct |
| RubyGems | standard | 1.51.1 | direct |
| RubyGems | yard | 0.9.37 | direct |
| RubyGems | actionpack | 7.2.2.1 | indirect |
| RubyGems | actionview | 7.2.2.1 | indirect |
| RubyGems | activesupport | 7.2.2.1 | indirect |
| RubyGems | ast | 2.4.3 | indirect |
| RubyGems | base64 | — | indirect |
| RubyGems | base64 | 0.3.0 | indirect |
| RubyGems | benchmark | 0.4.1 | indirect |
| RubyGems | bigdecimal | 3.2.2 | indirect |
| RubyGems | builder | 3.3.0 | indirect |
| RubyGems | byebug | 12.0.0 | indirect |
| RubyGems | concurrent-ruby | 1.3.5 | indirect |
| RubyGems | connection_pool | 2.5.3 | indirect |
| RubyGems | crack | 1.0.0 | indirect |
| RubyGems | crass | 1.0.6 | indirect |
| RubyGems | diff-lcs | 1.6.2 | indirect |
| RubyGems | drb | 2.2.3 | indirect |
| RubyGems | erubi | 1.13.1 | indirect |
| RubyGems | faraday | — | indirect |
| RubyGems | faraday | 2.13.4 | indirect |
| RubyGems | faraday-multipart | — | indirect |
| RubyGems | faraday-multipart | 1.2.0 | indirect |
| RubyGems | faraday-net_http | 3.4.1 | indirect |
| RubyGems | hashdiff | 1.2.0 | indirect |
| RubyGems | hashie | — | indirect |
| RubyGems | hashie | 5.0.0 | indirect |
| RubyGems | i18n | 1.14.7 | indirect |
| RubyGems | inflection | — | indirect |
| RubyGems | inflection | 1.0.0 | indirect |
| RubyGems | language_server-protocol | 3.17.0.5 | indirect |
| RubyGems | lint_roller | 1.1.0 | indirect |
| RubyGems | logger | 1.7.0 | indirect |
| RubyGems | loofah | 2.24.1 | indirect |
| RubyGems | mini_portile2 | 2.8.9 | indirect |
| RubyGems | minitest | 5.27.0 | indirect |
| RubyGems | multipart-post | — | indirect |
| RubyGems | multipart-post | 2.4.1 | indirect |
| RubyGems | net-http | 0.6.0 | indirect |
| RubyGems | nokogiri | 1.19.0 | indirect |
| RubyGems | parallel | 1.27.0 | indirect |
| RubyGems | parser | 3.3.10.0 | indirect |
| RubyGems | prism | 1.6.0 | indirect |
| RubyGems | public_suffix | 6.0.2 | indirect |
| RubyGems | racc | 1.8.1 | indirect |
| RubyGems | rack | 3.1.16 | indirect |
| RubyGems | rack-session | 2.1.1 | indirect |
| RubyGems | rack-test | 2.2.0 | indirect |
| RubyGems | rails-dom-testing | 2.3.0 | indirect |
| RubyGems | rails-html-sanitizer | 1.6.2 | indirect |
| RubyGems | rainbow | 3.1.1 | indirect |
| RubyGems | regexp_parser | 2.11.3 | indirect |
| RubyGems | rexml | 3.4.1 | indirect |
| RubyGems | rspec | 3.10.0 | indirect |
| RubyGems | rspec-core | 3.10.1 | indirect |
| RubyGems | rspec-expectations | 3.10.2 | indirect |
| RubyGems | rspec-mocks | 3.10.2 | indirect |
| RubyGems | rspec-support | 3.10.3 | indirect |
| RubyGems | rubocop | 1.80.2 | indirect |
| RubyGems | rubocop-ast | 1.47.1 | indirect |
| RubyGems | rubocop-performance | 1.25.0 | indirect |
| RubyGems | ruby-progressbar | 1.13.0 | indirect |
| RubyGems | securerandom | 0.4.1 | indirect |
| RubyGems | standard-custom | 1.0.2 | indirect |
| RubyGems | standard-performance | 1.8.0 | indirect |
| RubyGems | tzinfo | 2.0.6 | indirect |
| RubyGems | unicode-display_width | 3.2.0 | indirect |
| RubyGems | unicode-emoji | 4.2.0 | indirect |
| RubyGems | uri | 1.0.3 | indirect |
| RubyGems | useragent | 0.16.11 | indirect |
| RubyGems | vcr | 6.4.0 | indirect |
| RubyGems | webmock | 3.25.1 | indirect |
Dependency advisories 14
This repository publishes no package the index resolves, so its own dependency graph was assessed — 73 packages, which also include development and test pins that never ship: 14 carry known advisories, of which 3 are direct. 7 could not be assessed — no resolved version, an unsupported ecosystem, or beyond the reported package list.
| Package | Version | Relation | Severity | Advisories | Fixed in |
|---|---|---|---|---|---|
| rack-session | 2.1.1 | indirect | critical | 1 | 2.1.2 |
| addressable | 2.8.7 | direct | high | 1 | 2.9.0 |
| activesupport | 7.2.2.1 | indirect | high | 3 | 8.1.2.1 |
| concurrent-ruby | 1.3.5 | indirect | high | 3 | 1.3.7 |
| faraday | 2.13.4 | indirect | high | 3 | 2.14.3 |
| nokogiri | 1.19.0 | indirect | high | 11 | 1.19.4 |
| rack | 3.1.16 | indirect | high | 19 | 3.2.6 |
| uri | 1.0.3 | indirect | high | 1 | 1.0.4 |
| yard | 0.9.37 | direct | moderate | 2 | 0.9.44 |
| loofah | 2.24.1 | indirect | moderate | 1 | 2.25.2 |
| rexml | 3.4.1 | indirect | moderate | 1 | 3.4.2 |
| json | 2.13.2 | direct | low | 1 | 2.19.9 |
| actionview | 7.2.2.1 | indirect | low | 1 | 8.1.2.1 |
| rails-html-sanitizer | 1.6.2 | indirect | low | 1 | 1.7.1 |
An advisory means the version recorded in the dependency graph falls inside an advisory’s affected range. Reachability is not analysed, and the graph includes development and test pins — a finding may concern tooling rather than shipped software.
Raw JSON report machine-readable
Feedback
Spotted something off in this report, or have thoughts to share? Wrong measurements, missed tooling, ideas, questions — anything is welcome. Every message is read and gets a response.
Scores are signals, not warranties. They reflect publicly visible practices on GitHub — not a code audit, and not a security guarantee.
Missing data is excluded and weights renormalized, never scored as zero. Methodology is versioned and open: metrics v2.10.0, schema v0.34.0 — full methodology · metrics wiki.
How one result sits in the wider record: aggregate statistics — RubyGems.