Public recordGood
Software health reportschema 0.16.0 · metrics 2.10.0 · 2026-07-20 15:20 UTC
zendesk / zendesk_api_client_rb
Official Ruby Zendesk API Client
zendesk/zendesk_api_client_rb holds a health index of 67 out of 100, placing it in the Good band. It scores highest on Sustainability & Governance (76/100) and lowest on AI Readiness (28/100). It was last updated 166 days ago. A single contributor accounts for most of its recent work.
67
overall / 100Software health index
Metrics are grouped into weighted categories on one standardized 1–100 scale. Overall starts as their weighted mean, calibrated against the distribution of the public record so bands carry percentile meaning; when public evidence triggers the High-Risk Jurisdiction Policy, the rating is adjusted and receives an At Risk ceiling of 34.
67
Exceptional93-100The record's top tier (≈ top 5%); essentially all checked criteria met
Excellent80-92Strong across the board; minor gaps
Good65-79Healthy; gaps are limited and manageable
Moderate50-64Acceptable with notable gaps; review recommended
Weak35-49Material weaknesses across several areas
At Risk20-34Significant weaknesses; adoption warrants caution
Critical1-19Severe problems (abandoned, single-maintainer, no hygiene)
Score profile
Each axis is a category. The shape matters more than the average — a healthy subject fills the whole shape, while a spike-and-crater profile means strength in one dimension is masking risk in another.
The weighted overall 61 is calibrated to 67 on the published index scale (record calibration 2026-08-02).
Ownership
ZendeskOrganization
797 followers889 public repossince May 2008
This repository is backed by an organization — shared, accountable stewardship that can outlive any single maintainer.
Package ecosystems
| Registry | Package | Version | Downloads / mo | Versions | Last publish |
|---|---|---|---|---|---|
| RubyGems | zendesk_api | 3.1.1 | - | 149 | 244 days ago |
Metrics by category
Vitality
Is the project alive — is code being written and are releases shipping?
40
Development activity
34At Risk
How it's scored
| 9.9/36 | Push recency — last push 166 days ago |
| 9/36 | Commit cadence — 13/52 weeks with commits |
| 14.8/18 | Commit volume — 44 commits in the last year |
| 0/10 | OpenSSF Scorecard: Maintained — 0 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 0 |
Inputs used
| commits_last_year | 44 |
| human_commit_share | — |
| days_since_last_push | 166 |
| active_weeks_last_year | 13 |
Release discipline
48Weak
How it's scored
| 16.2/27 | Ships releases — 94 version tags (no GitHub releases) |
| 7.2/36 | Release recency — latest release 684 days ago |
| 19.8/27 | Release cadence — a release every ~56.9 days |
| 0/10 | OpenSSF Scorecard: Signed-Releases — no data |
Inputs used
| releases_count | 94 |
| latest_release_tag | v3.1.1 |
| releases_from_tags | yes |
| days_since_latest_release | 684 |
| mean_days_between_releases | 56.9 |
Excluded from scoring (no data or not applicable): OpenSSF Scorecard: Signed-Releases. Remaining weights renormalized.
Community & Adoption
Does the project have users, downloads, attention, and a welcoming setup for contributors?
73
Popularity & adoption
76Good
How it's scored
| 42.4/60 | Stars — 410 stars |
| 18.8/25 | Forks — 183 forks |
| 14.6/15 | Watchers — 417 watchers |
Inputs used
| forks | 183 |
| stars | 410 |
| watchers | 417 |
| growth_state | unverified |
| growth_factor_pct | 100 |
| growth_unverified_reason | no_history |
Community health
50Moderate
How it's scored
| 22.5/22.5 | README |
| 22.5/22.5 | License — recognized license (Apache-2.0) |
| 0/18 | CONTRIBUTING guide |
| 0/13.5 | Code of conduct |
| 0/7.2 | Issue template |
| 0/6.3 | PR template |
Inputs used
| has_readme | yes |
| has_license | yes |
| readme_badges | — |
| has_contributing | no |
| has_issue_template | no |
| has_code_of_conduct | no |
| readme_badge_services | — |
| has_pull_request_template | no |
Ecosystem adoption (downloads)
99Exceptional
How it's scored
| 79.4/80 | Total downloads — 44,215,088 downloads all-time across rubygems |
| 0/20 | Registry dependents — not reported by this ecosystem |
Inputs used
| packages | zendesk_api |
| dependents | — |
| ecosystems | rubygems |
| total_downloads | 44,215,088 |
| monthly_downloads | — |
| unverified_packages_excluded | — |
Excluded from scoring (no data or not applicable): Registry dependents. Remaining weights renormalized.
Sustainability & Governance
Will the project survive its people — bus factor, responsiveness, who backs it, and package upkeep?
76
How it's scored
| 9/54 | Bus factor — 1 contributor(s) cover half of all commits |
| 9.6/22.5 | Commit distribution — top contributor authored 57% of commits |
| 13.5/13.5 | Contributor breadth — 81 contributors |
| 10/10 | OpenSSF Scorecard: Contributors — project has 9 contributing companies or organizations |
Inputs used
| bus_factor | 1 |
| contributors_sampled | 81 |
| top_contributor_share | 0.572 |
Issue & PR responsiveness
87Excellent
How it's scored
| 38.1/42 | Issue resolution — 91% of issues closed |
| 23/30 | PR acceptance — 229/299 decided PRs merged |
| 0/13 | Newcomer PR acceptance — no first-time contributor's PR decided in 30d |
| 15/15 | OpenSSF Scorecard: Code-Review — all changesets reviewed |
Inputs used
| merged_prs | 229 |
| open_issues | 28 |
| closed_issues | 276 |
| prs_merged_7d | — |
| prs_decided_7d | — |
| prs_merged_30d | — |
| prs_decided_30d | — |
| issue_closed_ratio | 0.908 |
| closed_unmerged_prs | 70 |
| first_time_authors_30d | — |
| first_time_prs_merged_30d | — |
| first_time_prs_decided_30d | — |
Excluded from scoring (no data or not applicable): Newcomer PR acceptance. Remaining weights renormalized.
Ownership & stewardship
95Exceptional
How it's scored
| 30/30 | Ownership backing — organization-owned |
| 0/20 | Verified domain — verified-domain status not read for this organization |
| 20.9/25 | Owner reach — 797 followers of zendesk |
| 25/25 | Track record — 889 public repos, account ~18 yr old |
Inputs used
| followers | 797 |
| owner_type | Organization |
| is_verified | — |
| owner_login | zendesk |
| public_repos | 889 |
| account_age_days | 6,629 |
Excluded from scoring (no data or not applicable): Verified domain. Remaining weights renormalized.
Package maintenance
91Excellent
How it's scored
| 25/25 | Published & resolvable — 1 package(s) on rubygems |
| 26/35 | Publish recency — latest publish 244 days ago |
| 20/20 | Version history — 149 published versions |
| 20/20 | Not deprecated — active, not deprecated or yanked |
Inputs used
| packages | zendesk_api |
| ecosystems | rubygems |
| any_deprecated | no |
| min_days_since_publish | 244 |
Engineering Quality
Are baseline engineering and documentation practices in place?
71
Engineering practices
68Good
How it's scored
| 24/24 | CI workflows — 2 workflow(s) |
| 24/24 | Tests present |
| 0/16 | Linter config |
| 0/9.6 | Pre-commit hooks |
| 0/6.4 | .editorconfig |
| 20/20 | OpenSSF Scorecard: CI-Tests — 11 out of 11 merged PRs checked by a CI test -- score normalized to 10 |
Inputs used
| has_ci | yes |
| has_tests | yes |
| has_editorconfig | no |
| has_linter_config | no |
| has_precommit_config | no |
Documentation
75Good
How it's scored
| 30/30 | README |
| 0/25 | Documentation directory |
| 15/15 | Documentation / homepage site — http://developer.zendesk.com/ |
| 10/10 | Repository description |
| 10/10 | Topics — 2 topics |
| 10/10 | Wiki |
Inputs used
| topics | ruby, zendesk |
| has_wiki | yes |
| homepage | http://developer.zendesk.com/ |
| docs_site | http://developer.zendesk.com/ |
| has_readme | yes |
| has_docs_dir | no |
| has_description | yes |
Security
Are visible security and supply-chain practices strong, without unresolved high-risk jurisdiction exposure?
49
Security posture
47Weak
How it's scored
| 7.5/7.5 | Binary-Artifacts — no binaries found in the repo |
| 0/7.5 | Branch-Protection — no data |
| 2.5/2.5 | CI-Tests — 11 out of 11 merged PRs checked by a CI test -- score normalized to 10 |
| 0/2.5 | CII-Best-Practices — no effort to earn an OpenSSF best practices badge detected |
| 7.5/7.5 | Code-Review — all changesets reviewed |
| 2.5/2.5 | Contributors — project has 9 contributing companies or organizations |
| 10/10 | Dangerous-Workflow — no dangerous workflow patterns detected |
| 0/7.5 | Dependency-Update-Tool — no update tool detected |
| 0/5 | Fuzzing — project is not fuzzed |
| 2.5/2.5 | License — license file detected |
| 0/7.5 | Maintained — 0 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 0 |
| 0/5 | Packaging — no data |
| 0/5 | Pinned-Dependencies — dependency not pinned by hash detected -- score normalized to 0 |
| 2.5/5 | SAST — SAST tool is not run on all commits -- score normalized to 5 |
| 5/5 | Security-Policy — security policy file detected |
| 0/7.5 | Signed-Releases — no data |
| 0/7.5 | Token-Permissions — detected GitHub workflow tokens with excessive permissions |
| 0/7.5 | Vulnerabilities — 46 existing vulnerabilities detected |
Inputs used
| source | openssf_scorecard |
| checks_evaluated | 15 |
| scorecard_version | v5.5.0 |
| checks_inconclusive | 3 |
| scorecard_aggregate | 4.7 |
Excluded from scoring (no data or not applicable): Branch-Protection, Packaging, Signed-Releases. Remaining weights renormalized.
Dependency advisories
57Moderate
How it's scored
| 12.4/35 | Direct dependencies free of known advisories — 2 affected: addressable 2.8.7 (high 7.5), yard 0.9.37 (moderate 5.3) |
| 0/25 | Indirect dependencies free of known advisories — transitive set not separable from development and test dependencies in this scope |
| 30.3/40 | No advisories left outstanding — 2 advisory-carrying package(s) unaddressed past 90 days; oldest published 103 days ago |
Inputs used
| source | osv |
| advisories | 46 |
| affected_packages | 11 |
| assessed_packages | 73 |
| unassessed_packages | 7 |
| affected_by_severity | critical 1, high 7, moderate 2, low 1 |
| direct_affected_packages | 2 |
Excluded from scoring (no data or not applicable): Indirect dependencies free of known advisories. Remaining weights renormalized. Matched 73 resolved dependencies against OSV. 7 could not be assessed — no resolved version, an unsupported ecosystem, or beyond the reported package list. This repository publishes no package the index resolves, so the repository dependency graph was assessed instead. That graph mixes development and test pins with shipped dependencies, so only the declared runtime dependencies are scored; transitive findings are reported as context and excluded from the score. Reachability is not analyzed.
AI Readiness
How well is the repo equipped to be developed and maintained with AI coding agents? Carries a deliberately small weight (4%): agent tooling is a real maintenance signal, but a repository with none can still reach 100/100.
28
Agent context & guidance
1Critical
How it's scored
| 0/45 | Agent instructions — no CLAUDE.md / AGENTS.md / editor rules |
| 0/15 | Machine-readable docs (llms.txt) |
| 0/40 | Legible commit history — no data |
Inputs used
| has_llms_txt | no |
| llms_txt_url | — |
| legible_history_share | — |
| agent_instruction_files | — |
| agent_instruction_max_bytes | — |
Excluded from scoring (no data or not applicable): Legible commit history. Remaining weights renormalized.
How it's scored
| 0/18 | One-command bootstrap |
| 22/22 | Automated tests |
| 0/11 | Lint / format config |
| 0/11 | Static type checking |
| 10/10 | Reproducible environment — lockfile |
| 0/10 | Demonstrated agent practice — no data |
| 0/8 | Automated maintenance — no data |
| 0/10 | OpenSSF Scorecard: Pinned-Dependencies — dependency not pinned by hash detected -- score normalized to 0 |
Inputs used
| has_nix | no |
| has_tests | yes |
| lockfiles | Gemfile.lock |
| has_dockerfile | no |
| typed_language | no |
| bootstrap_files | — |
| has_devcontainer | no |
| has_linter_config | no |
| typecheck_configs | — |
| agent_commit_share | — |
| toolchain_manifests | — |
| dependency_bot_commit_share | — |
Excluded from scoring (no data or not applicable): Demonstrated agent practice, Automated maintenance. Remaining weights renormalized.
Code legibility for models
55Moderate
How it's scored
| 0/45 | Type-checkable code — Ruby without a type-check config |
| 55/55 | Manageable file sizes — 0/128 source files over 60KB |
Inputs used
| primary_language | Ruby |
| largest_source_bytes | 34,387 |
| source_files_sampled | 128 |
| oversized_source_files | 0 |
Key facts
410GitHub stars
81contributors
44commits, last 12 months
166days since last push
94releases
1bus factor
28open issues
RubyGemspackage ecosystems
More detail
OpenSSF Scorecard 4.7 / 10
4.7aggregate
Independent, tool-agnostic security assessment from the open-source OpenSSF Scorecard. Each check rewards a security practice, not a specific vendor's tool. Checks Scorecard could not determine are marked n/a and excluded from the security score (never counted as zero).
| 10 | Binary-Artifacts | no binaries found in the repo |
| n/a | Branch-Protection | internal error: error during branchesHandler.setup: internal error: some github tokens can't read classic branch protection rules: https://github.com/ossf/scorecard-action/blob/main/docs/authentication/fine-grained-auth-token.md |
| 10 | CI-Tests | 11 out of 11 merged PRs checked by a CI test -- score normalized to 10 |
| 0 | CII-Best-Practices | no effort to earn an OpenSSF best practices badge detected |
| 10 | Code-Review | all changesets reviewed |
| 10 | Contributors | project has 9 contributing companies or organizations |
| 10 | Dangerous-Workflow | no dangerous workflow patterns detected |
| 0 | Dependency-Update-Tool | no update tool detected |
| 0 | Fuzzing | project is not fuzzed |
| 10 | License | license file detected |
| 0 | Maintained | 0 commit(s) and 0 issue activity found in the last 90 days -- score normalized to 0 |
| n/a | Packaging | packaging workflow not detected |
| 0 | Pinned-Dependencies | dependency not pinned by hash detected -- score normalized to 0 |
| 5 | SAST | SAST tool is not run on all commits -- score normalized to 5 |
| 10 | Security-Policy | security policy file detected |
| n/a | Signed-Releases | no releases found |
| 0 | Token-Permissions | detected GitHub workflow tokens with excessive permissions |
| 0 | Vulnerabilities | 46 existing vulnerabilities detected |
Direct dependencies 9
| Registry | Package | Version constraint | Manifest |
|---|---|---|---|
| RubyGems | jruby-openssl | — | Gemfile |
| RubyGems | mini_mime | — | Gemfile |
| RubyGems | rake | — | Gemfile |
| RubyGems | addressable | >= 2.8.0 | Gemfile |
| RubyGems | yard | — | Gemfile |
| RubyGems | json | >= 2.3.0 | Gemfile |
| RubyGems | scrub_rb | — | Gemfile |
| RubyGems | standard | — | Gemfile |
| RubyGems | bump | — | Gemfile |
All dependencies 80
Full resolved dependency set from the GitHub dependency graph: 10 direct and 70 indirect (transitive) packages. The transitive closure is complete when the repository commits a lockfile.
| Registry | Package | Version | Relation |
|---|---|---|---|
| RubyGems | addressable | 2.8.7 | direct |
| RubyGems | bump | 0.10.0 | direct |
| RubyGems | jruby-openssl | 0.15.5 | direct |
| RubyGems | json | 2.13.2 | direct |
| RubyGems | mini_mime | — | direct |
| RubyGems | mini_mime | 1.1.5 | direct |
| RubyGems | rake | 13.3.1 | direct |
| RubyGems | scrub_rb | 1.0.1 | direct |
| RubyGems | standard | 1.51.1 | direct |
| RubyGems | yard | 0.9.37 | direct |
| RubyGems | actionpack | 7.2.2.1 | indirect |
| RubyGems | actionview | 7.2.2.1 | indirect |
| RubyGems | activesupport | 7.2.2.1 | indirect |
| RubyGems | ast | 2.4.3 | indirect |
| RubyGems | base64 | — | indirect |
| RubyGems | base64 | 0.3.0 | indirect |
| RubyGems | benchmark | 0.4.1 | indirect |
| RubyGems | bigdecimal | 3.2.2 | indirect |
| RubyGems | builder | 3.3.0 | indirect |
| RubyGems | byebug | 12.0.0 | indirect |
| RubyGems | concurrent-ruby | 1.3.5 | indirect |
| RubyGems | connection_pool | 2.5.3 | indirect |
| RubyGems | crack | 1.0.0 | indirect |
| RubyGems | crass | 1.0.6 | indirect |
| RubyGems | diff-lcs | 1.6.2 | indirect |
| RubyGems | drb | 2.2.3 | indirect |
| RubyGems | erubi | 1.13.1 | indirect |
| RubyGems | faraday | — | indirect |
| RubyGems | faraday | 2.13.4 | indirect |
| RubyGems | faraday-multipart | — | indirect |
| RubyGems | faraday-multipart | 1.2.0 | indirect |
| RubyGems | faraday-net_http | 3.4.1 | indirect |
| RubyGems | hashdiff | 1.2.0 | indirect |
| RubyGems | hashie | — | indirect |
| RubyGems | hashie | 5.0.0 | indirect |
| RubyGems | i18n | 1.14.7 | indirect |
| RubyGems | inflection | — | indirect |
| RubyGems | inflection | 1.0.0 | indirect |
| RubyGems | language_server-protocol | 3.17.0.5 | indirect |
| RubyGems | lint_roller | 1.1.0 | indirect |
| RubyGems | logger | 1.7.0 | indirect |
| RubyGems | loofah | 2.24.1 | indirect |
| RubyGems | mini_portile2 | 2.8.9 | indirect |
| RubyGems | minitest | 5.27.0 | indirect |
| RubyGems | multipart-post | — | indirect |
| RubyGems | multipart-post | 2.4.1 | indirect |
| RubyGems | net-http | 0.6.0 | indirect |
| RubyGems | nokogiri | 1.19.0 | indirect |
| RubyGems | parallel | 1.27.0 | indirect |
| RubyGems | parser | 3.3.10.0 | indirect |
| RubyGems | prism | 1.6.0 | indirect |
| RubyGems | public_suffix | 6.0.2 | indirect |
| RubyGems | racc | 1.8.1 | indirect |
| RubyGems | rack | 3.1.16 | indirect |
| RubyGems | rack-session | 2.1.1 | indirect |
| RubyGems | rack-test | 2.2.0 | indirect |
| RubyGems | rails-dom-testing | 2.3.0 | indirect |
| RubyGems | rails-html-sanitizer | 1.6.2 | indirect |
| RubyGems | rainbow | 3.1.1 | indirect |
| RubyGems | regexp_parser | 2.11.3 | indirect |
| RubyGems | rexml | 3.4.1 | indirect |
| RubyGems | rspec | 3.10.0 | indirect |
| RubyGems | rspec-core | 3.10.1 | indirect |
| RubyGems | rspec-expectations | 3.10.2 | indirect |
| RubyGems | rspec-mocks | 3.10.2 | indirect |
| RubyGems | rspec-support | 3.10.3 | indirect |
| RubyGems | rubocop | 1.80.2 | indirect |
| RubyGems | rubocop-ast | 1.47.1 | indirect |
| RubyGems | rubocop-performance | 1.25.0 | indirect |
| RubyGems | ruby-progressbar | 1.13.0 | indirect |
| RubyGems | securerandom | 0.4.1 | indirect |
| RubyGems | standard-custom | 1.0.2 | indirect |
| RubyGems | standard-performance | 1.8.0 | indirect |
| RubyGems | tzinfo | 2.0.6 | indirect |
| RubyGems | unicode-display_width | 3.2.0 | indirect |
| RubyGems | unicode-emoji | 4.2.0 | indirect |
| RubyGems | uri | 1.0.3 | indirect |
| RubyGems | useragent | 0.16.11 | indirect |
| RubyGems | vcr | 6.4.0 | indirect |
| RubyGems | webmock | 3.25.1 | indirect |
Dependency advisories 11
This repository publishes no package the index resolves, so its own dependency graph was assessed — 73 packages, which also include development and test pins that never ship: 11 carry known advisories, of which 2 are direct. 7 could not be assessed — no resolved version, an unsupported ecosystem, or beyond the reported package list.
| Package | Version | Relation | Severity | Advisories | Fixed in |
|---|---|---|---|---|---|
| rack-session | 2.1.1 | indirect | critical | 1 | 2.1.2 |
| addressable | 2.8.7 | direct | high | 1 | 2.9.0 |
| activesupport | 7.2.2.1 | indirect | high | 3 | 8.1.2.1 |
| concurrent-ruby | 1.3.5 | indirect | high | 3 | 1.3.7 |
| faraday | 2.13.4 | indirect | high | 3 | 2.14.3 |
| nokogiri | 1.19.0 | indirect | high | 11 | 1.19.4 |
| rack | 3.1.16 | indirect | high | 19 | 3.2.6 |
| uri | 1.0.3 | indirect | high | 1 | 1.0.4 |
| yard | 0.9.37 | direct | moderate | 2 | 0.9.44 |
| rexml | 3.4.1 | indirect | moderate | 1 | 3.4.2 |
| actionview | 7.2.2.1 | indirect | low | 1 | 8.1.2.1 |
An advisory means the version recorded in the dependency graph falls inside an advisory’s affected range. Reachability is not analysed, and the graph includes development and test pins — a finding may concern tooling rather than shipped software.
Raw JSON report machine-readable
Feedback
Spotted something off in this report, or have thoughts to share? Wrong measurements, missed tooling, ideas, questions — anything is welcome. Every message is read and gets a response.
Scores are signals, not warranties. They reflect publicly visible practices on GitHub — not a code audit, and not a security guarantee.
Missing data is excluded and weights renormalized, never scored as zero. Methodology is versioned and open: metrics v2.10.0, schema v0.16.0 — full methodology · metrics wiki.
How one result sits in the wider record: aggregate statistics — RubyGems.